Legal
Terms of Service
Last updated: July 2026 · Effective: July 2026
By scanning a ServeQ QR code and placing an order, you agree to these Terms of Service. Please read them carefully before using the platform.
1. About ServeQ
ServeQ is a technology platform that enables customers to browse food menus and place orders from their theatre seats by scanning a QR code. ServeQ is operated by ServeQ (serveq.in). ServeQ acts as a technology intermediary between customers and participating theatres — the food is prepared and delivered by the theatre, not by ServeQ.
2. Eligibility
By using ServeQ, you confirm that:
- You are at least 13 years of age
- You have a valid mobile number capable of receiving communication
- You are physically present at the participating theatre where the QR code is displayed
- You are placing an order for genuine personal consumption, not for resale
3. How the Service Works
- Scan the ServeQ QR code at your seat to access the theatre's menu
- Browse available items and add them to your cart
- Enter your seat number and mobile number to proceed
- Complete payment via the available payment options (UPI, cards, etc.)
- Your order is confirmed and sent to theatre staff for preparation and delivery
- You can track your order status in real time on your screen
4. Ordering Window
Food ordering is available only during the designated ordering window for each show. The window typically opens 10 minutes before a show starts and closes approximately 3 hours after the show begins or before the next show, whichever is earlier. Orders placed outside this window will not be accepted.
5. Payments
- All payments are processed securely through Razorpay or Paytm payment gateways
- ServeQ does not store your payment card details or UPI credentials
- Prices displayed are inclusive of all applicable taxes unless stated otherwise
- Payment must be completed at the time of placing the order — no cash on delivery
- All prices are in Indian Rupees (INR)
- Money is settled directly to the theatre's bank account — ServeQ does not hold or handle your payment funds
6. Cancellations and Refunds
Cancellation and refund policies are as follows:
- Order cancellation by staff: If the theatre staff cancels your order or individual items (e.g. item unavailable), a full or partial refund will be initiated automatically to your original payment method
- Customer-initiated cancellation: Once an order is confirmed and being prepared, cancellation may not be possible. Please contact theatre staff if you need to cancel
- Refund processing time: Refunds are initiated immediately upon cancellation and typically credited within 5-7 business days, depending on your bank or payment provider
- Delivery issues: If your order is not delivered, please contact theatre staff at the venue. ServeQ can assist in raising the issue but the resolution is the theatre's responsibility
7. Food quality and Delivery
ServeQ is a technology platform. The quality, preparation, hygiene, and delivery of food items is entirely the responsibility of the participating theatre. ServeQ does not prepare, handle, or deliver food. Any complaints regarding food quality or delivery should be addressed to theatre management at the venue.
8. Prohibited Use
You agree not to:
- Place fraudulent orders or use invalid payment methods
- Attempt to manipulate or exploit the ordering system
- Use automated tools, bots, or scripts to interact with ServeQ
- Share your session URL or QR access with persons outside the theatre
- Attempt to access order data belonging to other customers
9. Intellectual Property
All content, design, code, and branding on the ServeQ platform (including serveq.in and all subdomains) is the intellectual property of ServeQ. You may not copy, reproduce, or use any part of the platform without explicit written permission.
10. Limitation of Liability
To the maximum extent permitted by law:
- ServeQ is not liable for food quality, taste, allergic reactions, or delivery delays — these are the theatre's responsibility
- ServeQ is not liable for payment failures caused by your bank, card issuer, or payment gateway
- ServeQ's total liability for any claim arising from use of the platform shall not exceed the amount you paid for the specific order giving rise to the claim
- ServeQ is not responsible for any indirect, incidental, or consequential damages
11. Service Availability
ServeQ strives for high availability but does not guarantee uninterrupted service. The platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for losses arising from service interruptions.
12. Governing Law
These Terms are governed by the laws of India. Any disputes arising from use of ServeQ shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.
13. Changes to These Terms
We may update these Terms from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of ServeQ after changes constitutes your acceptance of the updated terms.
14. Contact Us
For questions, disputes, or concerns regarding these Terms: